Ombudsman Program

Central Arizona Aging

Ombudsman Program

Patient having his hand massaged with a spiky massage ball

Asian female caregiver helping disabled elderly woman in wheelch

Description:

A Long-Term Care Ombudsman is a specially trained advocate for residents of long-term care facilities, which include Skilled Nursing Homes and Assisted Living Facilities. An Ombudsman seeks to improve the quality of life, care, and environment for long-term care residents and works to resolve problems individual residents may face.

How can an Ombudsman help?
As an Advocate, the Ombudsman can:

Provide information and consultation about
- Resident rights
- Provider and service options
- Public benefit programs
- Regulations that apply to long-term care facilities

Investigate and work to resolve individual complaints relating to:
- Quality of care or services
- Quality of life
- Rights violations
- Access to services
- Discharge and eviction
- Public benefit programs

Work with service providers to promote a culture of resident-directed living
Identify systemic issues and advocate for change

Long-Term Care Ombudsman Service Area: The Long-Term Care Ombudsman for Central Arizona Aging provides services in Gila and Pinal counties. The Long-Term Care Ombudsman Program is a free and confidential service.

Contact the Office of Long-Term Care Ombudsman at 602-542-6454 for county specific Ombudsman Programs in Arizona. https://des.az.gov/services/older-adults/long-term-care-ombudsman

How to Get This Service: Call Central Arizona Aging’s Central Intake, Screening and Referral telephone line: (800) 293-9393 or (520) 836-2758